FAQs

Everything we get asked most. If your question isn't here, email info@evedia.com — real people, and we answer within 2–3 business days.

The ION LED Face Mask

Device · FDA-cleared

Is the ION LED Face Mask FDA-cleared?

Yes. The ION LED Face Mask is an FDA-cleared Class II medical device (510(k) K252189). Its cleared indications are full-face wrinkles and mild-to-moderate inflammatory acne. Our serums, collagen masks and eye patches are cosmetic products and are not subject to FDA clearance.

What wavelengths does it use?

Four: 415 nm blue, 660 nm red, 830 nm near-infrared and 850 nm deep near-infrared, across 160 LEDs. Different wavelengths reach different depths of skin, which is why the mask runs four rather than one. There's a full explanation on How It Works.

How long is a session, and how often should I use it?

Each mode runs in 5, 10, 15 or 20 minute blocks depending on the wavelength. We recommend 3–5 sessions a week. Consistency matters more than length.

The mask powers down on its own when the session ends. If you want to run a second wavelength, switch it back on and select the next mode.

How long until I see a difference?

Most people notice their skin feeling more hydrated and comfortable in the first couple of weeks. Changes in the appearance of texture and fine lines tend to build over six to eight weeks of consistent use. Individual results vary.

Is it safe for my eyes?

The ION is designed for use with eyes closed and ships with eye pads. If you are photosensitive, taking photosensitizing medication, or have an eye condition, check with your doctor before use.

Can I use it if I am pregnant or breastfeeding?

We recommend speaking with your healthcare provider before starting light therapy while pregnant or breastfeeding.

What comes with the mask?

The mask, a handheld controller with a 4-mode dial and built-in timer, a USB-C cable, adjustable straps and eye pads. It carries a two-year warranty and a 30-day risk-free trial.

Can I use my skincare with it?

Yes — and you should. Use the mask on clean, dry skin, then apply your serum or a collagen mask afterwards. Skin is warm and most receptive in the 10–20 minutes following a session. If your skin is sensitive, space strong retinoids or exfoliants to alternate evenings.

Full how-to guide for the ION →

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Daily Glow Multi-Peptide Serum

The daily step

Which skin type is the Daily Glow serum suitable for?

All skin types, including normal, dry, oily, combination and sensitive. The lightweight formula is designed for daily use.

How do I use it?

Press one to two pumps into clean skin and smooth over your face and neck — press rather than rub, so the actives settle in without tugging. Use morning and night, or right after a light session. Layer your moisturizer or SPF on top.

Full how-to guide for the serum →

What is in it?

A five-peptide complex (Tripeptide-1, Palmitoyl Tetrapeptide-7, Palmitoyl Tripeptide-5, Hexapeptide-9 and Palmitoyl Pentapeptide-4), sodium hyaluronate with a natural moisturizing factor complex, CoQ10, and botanicals including aloe, prickly pear, pomegranate seed oil and chia seed extract.

Can I use it with other skincare?

Yes. Use it as your serum step, after cleansing and before moisturizer or sunscreen.

Does it contain fragrance?

No. The serum is fragrance-free — there is no added fragrance in the formula.

Will it make my skin oily?

No. It absorbs quickly and is designed to hydrate without leaving a greasy residue.

Is it suitable for acne-prone skin?

Generally, yes. The formula is lightweight, oil-free and fragrance-free, and it contains no ingredients commonly associated with clogged pores. It isn't a treatment for acne — if that's what you're after, the blue light on the ION is the part of the system cleared for it. As with anything new, patch test first.

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Collagen Renewal Mask & Vitality Eye Patches

The nourish & restore steps

How do I use the Collagen Renewal Mask?

Apply to cleansed skin, ideally right after a light session. It's a two-piece hydrogel mask — the upper piece across the forehead and cheeks, the lower along the jaw and chin. Leave on for 20–30 minutes, remove while still moist, and press the remaining essence into your skin. Use 1–3 times weekly. Three masks per pack.

Full how-to guide for the collagen mask →

How do I use the eye patches?

Apply to clean under-eyes, gel side down, with the wider end toward the temple and just below the lash line. Leave on for 15–20 minutes — 20–30 minutes for Dusk, which is the longest of the four. Remove while still moist and pat in the remaining essence.

There are four moods: Blue Hour for morning de-puffing, Golden Hour for pre-event brightening, Twilight for calming, and Dusk for evening firming. The Discovery Collection lets you try all four.

Full how-to guide for the eye patches →

Can I sleep in them?

Please don't. Hydrogel works while it's moist — once it dries, which happens long before morning, it can begin drawing moisture back out of your skin. Wear them for the recommended time, then remove.

Are the eye patches and collagen mask vegan?

No. Every Vitality Eye Patch contains collagen and snail secretion filtrate, and the Collagen Renewal Mask contains hydrolyzed collagen. All are animal-derived, so those products are not vegan. They are cruelty-free — we do not test on animals.

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Ingredients & Safety

What's in it, and who it's for

Is Evedia cruelty-free?

Yes. Evedia does not test on animals.

Can I use Evedia products if I have sensitive skin?

Our formulas are designed to be gentle and the serum is fragrance-free. As with any new product, we recommend a patch test on a small area 24 hours before first use.

How should I store my products?

In a cool, dry place away from direct sunlight. Keep hydrogel pouches sealed until you're ready to use them.

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Subscriptions

The Ritual

How does Subscribe & Save work?

Choose a 30, 45 or 60-day delivery cadence when you add a product to your bag. Your subscription price applies to every order — not just the first one — and subscription orders ship free at $35+, rather than the $99 threshold on one-time orders.

There are two tiers. You don't have to sign up for either — they apply on their own.

How do I manage my subscription?

Sign in and use the Subscription link in the top navigation. It opens your subscription portal, where you can:

• Skip your next delivery
• Pause for up to 90 days
• Change your delivery date or cadence
• Add something to your next box
• Update your address or payment details
• Cancel

Can I skip just one delivery?

Yes. Skipping moves your next order forward by one cycle and leaves everything else as it is. It's the easiest way to handle a month where you're still stocked up.

How do I pause or cancel?

Both are in your subscription portal, or email info@evedia.com. Changes need to be made before your next billing date to avoid being charged for that cycle — we send a reminder before every renewal, and your billing date is shown in your portal.

If pausing would do the job, you can pause for up to 90 days instead of cancelling, and pick up where you left off.

Can I change how often it arrives?

Yes, any time, from your portal. Most people start at 30 days and move to 45 or 60 once they know how quickly they get through a bottle.

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Gift cards

Giving, and getting something back

How do Evedia gift cards work?

Gift cards come in $25, $50 and $100. They're delivered by email on a date you choose, they never expire, and they can be spent on anything at evedia.com — including subscriptions. They work alongside any current offer.

Is there anything in it for me?

Yes. When you gift someone, we gift something back to you — a credit toward your own next order. $5 on the $25 card, $10 on the $50 and $100 cards.

Your credit lands in your account at evedia.com. If you've never signed in, it takes a moment and only needs your email.

Can gift cards be returned?

No — gift cards are not returnable or refundable. Everything else is covered by the 30-day trial below.

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Orders, Shipping & Returns

Getting it to you, and back

When is shipping free?

One-time orders of $99+ ship free by USPS Priority Mail (2 days). Subscription orders of $35+ ship free by economy service. Both apply to United States addresses.

Do you ship internationally?

Not at the moment. We currently ship to addresses within the United States.

How long will my order take?

Orders are processed within 1–3 business days, excluding weekends and public holidays. You'll get a confirmation email with tracking as soon as it ships.

What is your return policy?

Thirty days. If something isn't right for you, tell us within 30 days of delivery.

The ION LED Face Mask comes back used or unused. Use it properly — for weeks, the way you would if you were keeping it. Skin takes time, and you can't judge any of this in a day. If you still have the box, send it back in that; if you don't, we'll sort it out.

Serums, masks and eye patches can be returned unopened within 30 days. If you've already opened something and it isn't working for your skin, email us anyway — we'd rather hear from you than have you quietly give up on it. We look at those case by case, and we've yet to be unreasonable about it.

Email info@evedia.com to start a return and we'll send you a prepaid label. We pay return shipping.

Is there a warranty?

The ION LED Face Mask carries a two-year warranty against manufacturing defects, separate from the trial. Email info@evedia.com with your proof of purchase to make a claim.

Something arrived damaged, or wasn't what I ordered.

Email info@evedia.com as soon as you notice, with a photo if you can. We'll send a replacement or a refund, whichever you'd prefer.