Subscription Cancellation Policy

Last updated: 1 August 2026

You may cancel a subscription at any time by logging into your customer account or by contacting us at info@evedia.com.

Cancellations must be submitted before your next billing date to avoid being charged for that cycle. Your billing date is shown in your account and in the reminder email we send before each renewal.

Once an order has been billed and processed, it cannot be cancelled — but it is still covered by our 30-day risk-free trial, so you can return it for a full refund and we will pay return shipping.

Refunds are not issued for the current billing period upon cancellation.

Prefer to pause? You can pause a subscription for up to 90 days instead of cancelling, and you can skip an individual shipment at any time from your account.

Cadence: subscriptions are available on a 30, 45 or 60-day schedule, and you can change your cadence at any time from your account.

For help with any of the above, contact us at info@evedia.com.