Shipping Policy

Last updated: 19 August 2026

At Evedia we are committed to getting your order to you safely and on time.

Free Shipping

One-time orders: free USPS Priority Mail shipping (2 days) on orders of $99+, shipped within the United States.

Subscription orders: free shipping on subscription orders of $35+, measured on your cart total after any discounts, shipped within the United States. Subscription orders ship by economy service, so a delivery speed is not guaranteed.

Orders below these amounts are charged shipping at the rate calculated at checkout, based on your address and the service you select.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order ships, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Time

Where an order does not qualify for free shipping, fees and estimated delivery times are calculated at checkout based on your location, carrier and selected service.

Please note that delivery times may vary due to carrier delays or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. You can track your order at any time using the link provided.

Where We Ship

We currently ship to addresses within the United States.

Lost or Delayed Packages

If your order is significantly delayed or lost in transit, please contact us at info@evedia.com and we will help sort it out.

Returns

Thirty days. If something isn't right for you, tell us within 30 days of delivery.

The ION LED Face Mask comes back used or unused. Use it properly — for weeks, the way you would if you were keeping it. Skin takes time, and you can't judge any of this in a day. If you still have the box, send it back in that; if you don't, we'll sort it out.

Serums, masks and eye patches can be returned unopened within 30 days. If you've already opened something and it isn't working for your skin, email us anyway — we'd rather hear from you than have you quietly give up on it. We look at those case by case, and we've yet to be unreasonable about it.

Email info@evedia.com to start a return and we'll send you a prepaid label. We pay return shipping. See our Terms for full details.